Heat Pump Experts Ottawa respects your privacy. This policy explains how we collect, use, protect and disclose personal information when you visit heatpumpexperts.ca, contact our team, request services or sign up for heat pump rebate assistance.
Information We Collect
When you contact us or submit a website form, we may collect information such as:
- Your name and email address
- Telephone number and postal code
- Property address and information about your home
- Current heating system and services of interest
- Consultation requests and contact preferences
- Optional marketing consent choices
- Messages and other information you provide voluntarily
Our website and its service providers may also process technical information, including IP addresses, browser information and server logs, for website operation, security and troubleshooting.
How We Use Your Information
We use personal information to:
- Respond to questions and service inquiries
- Arrange estimates, consultations and appointments
- Provide heat pump installation, repair and maintenance services
- Respond to requests for rebate information and application assistance
- Send optional marketing communications when you have provided appropriate consent
- Maintain website security and improve our operations
- Comply with applicable legal obligations
You do not need to agree to promotional marketing emails in order to request a home consultation or service.
Heat Pump Rebate Assistance
Heat Pump Experts is an independent business. Joining our early rebate assistance list is not a government rebate application and does not guarantee eligibility, approval or funding.
If you request rebate assistance, we may contact you to share relevant program information, explain published requirements, discuss heat pump options and help you prepare for an application when the official program becomes available.
Signing up does not reserve rebate funding or improve your position in a government approval process. Government authorities determine program eligibility and funding decisions.
If additional personal information or disclosure to a third party is needed to assist with an actual application, we will explain the purpose and seek appropriate authorization before proceeding.
Email Communications
We may send service-related communications to respond to inquiries, coordinate appointments and provide information you've requested.
Promotional emails and ongoing rebate-related marketing updates are optional and require appropriate consent. Where required, these communications will identify the sender and provide a way to unsubscribe.
You may withdraw marketing consent at any time by using the unsubscribe instructions in a message or contacting us at contact@heatpumpexperts.ca .
Sharing Your Information
We may share information with service providers who assist with website hosting, email delivery, form processing, business operations or services you have requested, where reasonably necessary.
We take reasonable steps to ensure that service providers handle personal information appropriately. Some providers may process or store information outside Canada, where different laws may apply.
We may also disclose information when required or permitted by applicable law.
We do not sell personal information to advertisers.
Information Security & Retention
We use reasonable administrative and technical safeguards appropriate to the personal information we handle. However, no method of electronic transmission or storage can be guaranteed completely secure.
We retain information only as long as reasonably necessary for the purposes described in this policy, including applicable legal and business requirements.
Our intended retention period for website form submissions is approximately 12 months, subject to applicable requirements. We are reviewing our retention and deletion procedures to ensure they reflect this practice.
Email records, operational records and backups may have different retention periods where reasonably necessary or legally required.
Your Privacy Rights
You may contact us to request access to personal information we hold about you, request corrections, withdraw consent or ask about deletion, subject to applicable legal requirements.
We will review and respond to privacy requests in accordance with applicable Canadian privacy law.
To make a request, email contact@heatpumpexperts.ca .
Third-Party Websites
Our website may contain links to government websites, rebate resources and other independent websites.
Those websites operate under their own privacy policies and practices. We encourage you to review their policies before providing information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, website technologies, legal requirements or information-handling practices.
Updates will be posted on this page with a revised last-updated date.
Contact Heat Pump Experts
Have a question about how your information is handled? We're here to help.